After you change your password on your Jacobs computer, you will need to synchronize it on the network. Simply log onto the network with your new password while in the office or remotely via VPN. This action will update your password saved by Windows.
If the new password you've entered cannot be accepted, then you'll receive an error message and can try again. The most common error message indicates that your new password is not strong enough, like: "This password does not meet the length, complexity, age, or history requirements of your corporate password policy."
Remember that your new password must meet the following criteria:
If you're certain your new password meets all of the character-based security requirements, then it is likely the 24-hour lockout period that is causing the error. To resolve this error, you will need IT assistance. Please chat or call the Global IT Service Desk.
The assistance provided on this page is for Jacobs account holders only.