Employees who are using specific Legacy CH2M systems, must maintain their CH2M accounts and Jacobs accounts separately. See the "Legacy CH2M network account password resets" section below.
Legacy Wood employees must manage two passwords: Jacobs and Wood. Databases with the passwords are no longer synchronised. For more information about Wood password reset process, see the "Wood: How do I reset my password?" article.
For an overview of the process in a video format, see the "How to Change Your Jacobs Network Password" video on JacobsConnect.
Jacobs staff should NEVER include the following words or permutations of these words in their password:
Spring, Summer, Autumn, Winter, Jacobs, Password, Welcome.
Avoid setting weak and predictable passwords.
If the new password you've entered cannot be accepted, then you'll receive an error message and can try again. The most common error message indicates that your new password is not strong enough, like: "This password does not meet the length, complexity, age, or history requirements of your corporate password policy."
Remember that your new password must meet the following criteria:
To avoid setting weak and predictable passwords, like: Password@123, Welcome@123, Password01 etc., please check examples of complex passwords that meet security policy by using one of the online password generators below:
If you're certain your new password meets all of the character-based security requirements, then it is likely the 24-hour lockout period that is causing the error. To resolve this error, you will need IT assistance. Please chat or call the Global IT Service Desk.
This tool changes your network password. If you use a Jacobs computer and are not connected to the Jacobs.com network, you will have to synchronize your new password to Windows. To do so, see the Synchronizing Your Password When Not in an Office section below.
This is not the easiest method for resetting your password in most scenarios. Different scenarios and password reset methods are detailed in "How do I reset my Jacobs Network password?"
Legacy CH2M accounts, required to access legacy CH2M applications, must have passwords maintained separately from your Jacobs network password.
To change your CH2M password, follow these steps:
Resetting your network password with this internet tool does NOT change what your laptop, smartphone, or tablet recognizes as your network password. You'll need to continue logging on to your device with your previous password until you can connect to the network or synchronize your laptop’s password using Cisco Anyconnect or GlobalProtect (VPN).
A best practice is to change your network password while connected to the network using Ctrl + Alt + Del to sync your laptop with your network password. As always, you’ll need to update your mobile device.
If you change your password on a laptop and are not in an office, you will need to synchronize the laptop to your new password. To do this, perform the following steps:
Have you added the company's email account to your smartphone, a tablet, an iPad, or another mobile device?
If the answer is "yes", then whenever you change the password for your network account, it is also necessary to update or "sync" the corporate email account with the new password on all smart devices.
If the password is not updated on all such devices, your account may become locked out from repeated invalid password attempts.
The assistance provided on this page is for Jacobs account holders only.