Employees who are using specific Legacy CH2M systems, must maintain their CH2M accounts and Jacobs accounts separately. See the "Legacy CH2M network account password resets" section below.

Legacy Wood employees must manage two passwords:  Jacobs and Wood. Databases with the passwords are no longer synchronised. For more information about Wood password reset process, see the "Wood: How do I reset my password?" article.

For an overview of the process in a video format, see the "How to Change Your Jacobs Network Password" video on JacobsConnect.

Prerequisites

1. Verification - This tool requires that you setup verification methods to be used if you forgot or want to reset your password. If you have not setup your verification methods then you may have to contact the Global IT Service Desk for assistance with a password reset. Setting up your verification methods will require that you use your password. For detailed steps on setting up verification methods see the article How do I set up or change my Self-Service Password Reset verification methods?"
   • If your password is expired, you will not be able to use this tool without IT assistance.
   • If your account is locked out, you won't be able to reset your password. Contact IT for assistance.
   • If you've reset your password in the last 24 hours, you will not be able to use this tool without IT assistance.
2. E-mail address - You’ll need to know your primary email address. This is typically your firstname.lastname@jacobs.com. For this process, you will enter this as your “User ID”, when prompted. If the system does not recognize your entry, it will generate the following message: “The user ID you entered does not exist. Please check that you have typed your user ID correctly.”
3. Multi-factor/Secondary authentication - This tool sends a 6-digit code to a phone number (call or text) or personal/secondary email address to unlock your network account. You must have previously set up a primary and alternative verification contact method to receive these codes prior to using this tool. Please remember, data charges may apply when receiving a text message. This does not use MobilePASS.
4. Captcha - You will be prompted to enter a captcha. This is a security code that disallows automated sign-in attempts. Read the letters displayed and re-type them. If needed, press the reload icon to generate a new captcha code, or press the speaker icon to hear the captcha code letters pronounced verbally (assuming your PC's sound settings are configured and enabled).

Password security requirements

Jacobs staff should NEVER include the following words or permutations of these words in their password:
Spring, Summer, Autumn, Winter, Jacobs, Password, Welcome.

Avoid setting weak and predictable passwords.

If the new password you've entered cannot be accepted, then you'll receive an error message and can try again. The most common error message indicates that your new password is not strong enough, like: "This password does not meet the length, complexity, age, or history requirements of your corporate password policy."

Remember that your new password must meet the following criteria:

• Must contain at least 8 characters.
• Must contain at least 1 upper case letter, 1 lower case letter, and 1 number or special character.
• Must not match your last 10 passwords.
• Must not contain 5 consecutive characters from your User ID or legal name.
• Passwords may only be reset once every 24 hours.

To avoid setting weak and predictable passwords, like: Password@123, Welcome@123, Password01 etc., please check examples of complex passwords that meet security policy by using one of the online password generators below:

• LastPass
• Password Wolf

If you're certain your new password meets all of the character-based security requirements, then it is likely the 24-hour lockout period that is causing the error. To resolve this error, you will need IT assistance. Please chat or call the Global IT Service Desk.

Other important considerations

This tool changes your network password. If you use a Jacobs computer and are not connected to the Jacobs.com network, you will have to synchronize your new password to Windows. To do so, see the Synchronizing Your Password When Not in an Office section below.

This is not the easiest method for resetting your password in most scenarios. Different scenarios and password reset methods are detailed in "How do I reset my Jacobs Network password?"

Instructions for resetting your network password

1. Navigate to the tool's website: http://reset.jacobs.com.
2. You may reset the password for your Jacobs network account, select the appropriate option, then enter your full email address in the User ID field.
3. Choose your 1st method of verification. For this example, we'll use a personal email account to receive a confirmation code.
4. Click Email my alternate email, then click the blue Email button.
   Note: You will be shown a part of the email address that is designated as your personal email address, giving you a hint as to which email account is configured for use.
   
   
5. Locate the code provided via email.
   
   
6. Enter the code into the verification prompt on the reset tool, then click Next.
   
   
7. Choose your 2nd method of verification. Your choices here will be different/fewer, depending on the option you used for verification in step 1. For this example, we'll use a mobile phone number to receive a text message with a confirmation code, requiring you to enter the full mobile phone number.
8. Select Text my mobile phone and enter the full mobile phone number.
9. Click Text.
   Note: The last two digits of your mobile phone number will be displayed, giving you a hint as to which number you have designated.
10. You will receive a text message with a 6-digit confirmation code, similar to this image:
    
    
11. Enter the code provided via text into the verification prompt, then click Next.
12. Now designate a new password and repeat it. After changing your password, a confirmation will be displayed:
    
    
    
    
    You may now attempt to sign in to an online resource anywhere your credentials are required.

Legacy CH2M network account password resets

Legacy CH2M accounts, required to access legacy CH2M applications, must have passwords maintained separately from your Jacobs network password.

To change your CH2M password, follow these steps:

1. In a web browser, navigate to: denremoteaccess.jacobs.com.
2. Log in with your username, existing CH2M password, and choose AMR.CH2M.COM as the domain to log on.
   
   
3. You may be logged in to Citrix, or you may be prompted to change your password.
   • If you are logged into Citrix, click the profile options arrow, next to your name near the top-right corner, then click Settings | Change password.
     
     
   • If your password has already expired, then you will be prompted to change it immediately.
     
     
4. Keep the password security requirements in mind (which can be seen near the top of this article) when designating a new password.

Resetting your network password with this internet tool does NOT change what your laptop, smartphone, or tablet recognizes as your network password. You'll need to continue logging on to your device with your previous password until you can connect to the network or synchronize your laptop’s password using Cisco Anyconnect or GlobalProtect (VPN).

A best practice is to change your network password while connected to the network using Ctrl + Alt + Del to sync your laptop with your network password. As always, you’ll need to update your mobile device.

If you change your password on a laptop and are not in an office, you will need to synchronize the laptop to your new password. To do this, perform the following steps:

1. Connect to VPN using your new password. (See GlobalProtect (VPN): How do I use the GlobalProtect application?)
2. Once connected, wait about 60 seconds, or until a message is displayed near the Task Tray indicating that Windows needs your password, then press Ctrl + Alt + Delete.
3. Select Lock this computer.
4. Press Ctrl + Alt + Delete.
5. Unlock using the new password.

Passwords and mobile devices

Have you added the company's email account to your smartphone, a tablet, an iPad, or another mobile device?

If the answer is "yes", then whenever you change the password for your network account, it is also necessary to update or "sync" the corporate email account with the new password on all smart devices.

If the password is not updated on all such devices, your account may become locked out from repeated invalid password attempts.

Need help?

• If you have not set your verification methods and you don't remember your password or it expired, call the Global IT Service Desk.
• If the password reset does not work in Internet Explorer, try using Chrome.
• For all other issues, call the Global IT Service Desk or open a support ticket.